0 Shares How negative reviews can bring positive results I am sure we all get that sinking feeling when something unforeseen happens while guests are in our property. We do our utmost to make it beautiful; have it well prepared for guests’ arrival, and make ourselves available for help if required. Conventional wisdom would also dictate that a well-handled problem should deliver more satisfied […]
0 Shares Tweaking Windows 8 & the Art of Pleasing Guests I think I have got it! In fact, after a month of frustration, reading manuals, tweaking this and tweaking that, I understand (sort of) how it all hangs together. Windows 8 that is! And along the way I began to really appreciate what it’s like when we take familiar landscape and functionality and transfer it […]
0 Shares Ten Cool Things to Tell Your Vacation Rental Guests Some of your guests will do a lot of research prior to their vacation and will have planned their trip meticulously. Others, particularly the last minute bookers, may have decided to rent your vacation home on a whim and have no idea what they will do when they get there. I’ve seen reviews of places […]
0 Shares Shopping Local – Are You Sharing Your Secrets With Your Vacation Rental Guests? Do you have a nearby farm stand that sells the best garlic or free range eggs? Is there an out of the way bakery that does the best pies ever? Where can your guests watch maple syrup being made? When are the farmer’s markets held? Every area has providers of fresh local food but sometimes […]
0 Shares Vacation Rental Maui – A Guest Perspective on Arrival It was a long day yesterday. A five hour flight to Los Angeles, then a two hour wait for the next leg – the five hours to Maui – but we are all here safe and sound in our wonderful vacation rental condo on the ocean. This is a small two-storey complex of one, two […]
0 Shares Do’s and Dont’s of Responding to Vacation Rental Reviews The use of live reviews is a controversial topic and this guest post from Dan Weisman at Flipkey is timely since a recent article on the Forbes blog highlighted the drawbacks of review systems on some of the major vacation rental by owner sites. The Do’s and Don’ts of Responding to Reviews Everyone appreciates […]
0 Shares Is it Time to Update Your Welcome Manual? We all want our guests to be self-sufficient in our vacation homes; use them in a respectful manner and leave at the end of their vacation with minimal breakage, damage or untidiness. Often this is a case of guest education, and since many are new to the concept of vacation rental, it’s a great idea […]
0 Shares Does Your Vacation Rental Feel Like Home? I wanted to share a blog post I read today on At Home in Tuscany because it says very succinctly what renters want when they book a vacation home. The post is written by Pauline Kenny, someone I admire hugely for the knowledge and information she shares on the vacation rental business, from a […]
0 Shares Who Wants Happy Vacation Rental Guests? Here’s a note from my guest book following a rainy few days at Osprey Cottage. ‘We came here looking for a place to sleep and cook the occasional meal while we explored the area and did some hiking. Instead, because of the rain, we stayed indoors most of the time but when the sun came […]
0 Shares How To Create A 5 Star Rental Review Against The Odds Surfing around Flipkey last weekend I found a review for a cottage which read “It rained, and rained and rained some more. Our longed for vacation was a complete washout. The cottage was OK but there was nothing to do in the rain except watch TV. We hadn’t prepared for that. I’m not sure we’ll […]
