All posts in "Service"
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Honesty Can Bring More Rental Guests – Honest!

  "If you are told you can’t have it – you want it more! Ever watched a child in a candy or toy store?" Lay My Hat Forum contributor I was reading an interesting thread on the Lay My Hat forum this morning. The gist was that the more honest you are about the shortcomings […]

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Does Your "Luxury" Cottage Deliver It’s Promise?

What do the terms, “luxury cottage”, “upscale cottage rental” or “executive property” mean to you? Do you use any of these terms to describe your cottage, and if so, what criteria do base your description on? Craig and I were driving up to Fenelon Falls yesterday to view a ‘luxury, executive’ cottage, and as we […]

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Are Your Rental Guests Happy?

In an increasingly competitive vacation rental market, you have to do things differently to help you stand out from the rest. That might be a matter of using well staged  photos on your web site, having features and facilities that others don’t offer, and making sure your rental rate is set fairly. But, there’s another […]

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Renting 101 – Creating Your Beginners Guide

I’ve had a couple of emails from potential cottage renters in the past few days that reminded me how many first-time renters there are each year and how important it is to provide basic information for them It’s hard sometimes not to become irritated by seemingly ‘dumb’ questions which are in fact perfectly relevant if […]

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What’s In Your Cottage Guide?

f you have ever stayed at a vacation rental you will know that one of the first things you look for is the book that tells you where everything is, how to work certain appliances, where to find the local grocery store, and what to do in an emergency. Well, maybe not everyone is like […]

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What do Your Guests do Most at Your Cottage?

   What is the one thing everyone will do on a vacation in a cottage? I mean everyone….from the tiniest baby to great grandma? They will do it, not once, but every single day of their holiday. They will sleep! And since they are on vacation, they would hope that it will be a good […]

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ARE YOU SMARTER THAN A COTTAGE RENTER?

  We’ve all heard stories about Cottage renters who, during their stay at a Cottage, have either wrecked something, done something stupid, failed to follow instructions given, left the cottage in a mess or upset the neighbours. Many of these tales may just be legend or embellished over time to make a better story. However, […]

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Four Ways To Make Extra Income From Your Web Site

Having your own website to advertise your vacation rental is the number one way of marketing your vacation home. However, if all you are doing with it is promoting the cottage there is a finite amount of income in weeks rented. Once those have been reserved there is no more money arriving in your mailbox. […]

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Why Don’t Guests Read the Cottage Guide?

I was talking with a cottage owner this weekend who remarked that he could not understand why renters cannot seem to follow the simplest of instructions in the cottage guide. One explanation could be that they follow them too closely and my experience after my Christmas renters supports this. We ask our rental guests to […]

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The Secret to Renting out your Vacation Home – the Stress Free Way

What one thing can make your cottage vacation rental easier to manage as well as leaving you feeling comfortable about the guests you have staying? What can also increase your income in the off season, and boost your referral rates significantly? The secret is in your returning guests. Those wonderful families that come back year […]

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