All posts in "The Business of Vacation Rental"

VRS202 – Survival of the Fittest With Steve Milo

In 2006, Steve Milo of Vacation Rental Pros had 15 properties under management and a lot of ambition to grow his company. By 2015 when I interviewed him last on VRS094, VRPs inventory had increased to just over 900. In this episode, Steve describes how that number has doubled in the past two years with […]


VRS132 – Vacation Rental Property Management with a Difference with Darik Eaton

I had the pleasure of co-presenting a workshop session at the Vacation Rental Success Summit with Darik Eaton of Seattle Oasis Vacation Rentals. In my discussions with Darik beforehand we explored the differences between our two companies and they could not have been wider. In this episode he explains why his model works and how […]


VRS106 – How Dynamic Pricing Works with Evan Hammer of Smart Host

The story of how startup Smart Host came into being is a metaphor for the innovation we are experiencing in the vacation rental industry. When the Startup Bus left New York in early 2014 heading for San Francisco, today’s guest Evan Hammer was at the start of a 72 hour trip that would culminate in […]


VRS058 – A Customer Service Revolution in Vacation Rentals with John DiJulius

Vacation rentals and customer service go hand-in-hand, and we have it covered– or so we believe. We all like to think we are offering amazing service to our guests – we respond quickly to their inquiries; deliver a beautiful home with lovely décor and comfortable beds, and provide them with comprehensive information on the property […]


VRS047 – Getting to 100% Vacation Rental Occupancy with Julia Hill

Julia Hill is a dynamo! In a mere 2 years she’s taken her ‘wonky pink cottage’ on Florida’s Atltantic coast to maximum occupancy, just about finalized the purchase of a second much larger property, and been a panelist at the Home Away summit in Fort Lauderdale. In this episode you’ll hear how all that has […]


How to Create a Vacation Rental Alliance and Beat the Bans

I live on a dead end cottage road, with one property beyond me before the road ends. It’s a quiet spot and we are rarely disturbed by neighbours. But for the last few nights, the rental crowd in the property next door have partied into the early hours with pounding bass, raucous screaming and shouting. […]


VRS039 – Creating a Vacation Rental Owner Network

The growth of the big listing sites and the move away from a relationship based transaction between guests and owners is driving more owners towards ways of connecting with customers on a more personal level. Having your own website, becoming a local expert by blogging and podcasting, and creating a solid presence on social media, […]

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