All posts in "Service"
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YourWelcome – A Digital Vacation Rental Welcome Book

We have talked at length, both in blog posts and on the podcast, about the importance of welcoming your guests to your property and how that first impression is invaluable to the outcome of a happy guest. One of our most popular blog posts (The Vacation Rental Welcome Book) covers the in’s and out of […]




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VRS132 – Vacation Rental Property Management with a Difference with Darik Eaton

I had the pleasure of co-presenting a workshop session at the Vacation Rental Success Summit with Darik Eaton of Seattle Oasis Vacation Rentals. In my discussions with Darik beforehand we explored the differences between our two companies and they could not have been wider. In this episode he explains why his model works and how […]




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VRS125 – What your Vacation Rental guests really want

A few years ago, enquiries were simpler. They referenced a simpler way of vacationing and underpinned why vacation rentals were becoming so popular. People asked about the outdoors; the waterfront access; how good the fishing was, and whether there were any board games and videos. Fast forward to 2016 and the questions are changing. They […]




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VRS122 – Handling Vacation Rental Complaints and Staying Sane

Once upon a time, vacation rental accommodation was called self-catering, and that is what people did. They self-catered. They were self-reliant and generally looked after themselves. If a light bulb went out, the guests were happy to change it; if the toilet paper ran out, they would go out and buy some more, and if […]




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VRS113 – Accessible Vacation Rentals with Andy Renals

Today’s guest lives in one of my bucket list spots – the Mediterranean island of Cyprus – and it is one of my destinations for 2016. In fact, we are booked into his Villa Carpe Diem for a week in September, and can’t wait. Apart from being beautifully located on the ancient island of Aphrodite, […]




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VRS112 – The Step by Step Foolproof Process to Delight Your Guests

When I talk to an owner about delighting guests and what that means to them, they will invariably talk about the first impression their guests have of their property, the guest gift they leave, and the amenities they provide. But there is so much more to creating happiness than the origami towel in the shape […]




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VRS106 – How Dynamic Pricing Works with Evan Hammer of Smart Host

The story of how startup Smart Host came into being is a metaphor for the innovation we are experiencing in the vacation rental industry. When the Startup Bus left New York in early 2014 heading for San Francisco, today’s guest Evan Hammer was at the start of a 72 hour trip that would culminate in […]




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VRS105 – Is Your Vacation Rental Really Family Friendly?

From the early days of vacation rentals, families have found them to be a great alternative to hotels, and all the listing sites tout families as being a prime group to target. So, why do so many owners fall short of expectations and fail to provide many of the essentials to modern day parents? Probably […]




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VRS103 – How to Be a Location Influencer on Instagram with Thibault Masson

With 400 million monthly active users, and 70+ million users who access the platform daily, there’s clearly some potential for adding Instagram to our vacation rental marketing toolbox. And since it is free to use, and relatively easy to learn, there are few barriers to entry. Some owners and VR marketers have embraced Instagram as […]




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VRS100 – From the VRMA 2015 Conference in New Orleans

Wow. Episode 100 and in the same week the Vacation Rental Success Podcast surpassed 100,000 downloads. Its a big week but since I am in New Orleans for the VRMA conference this episode is a little shorter than most and covers some of the highlights from the seminars and the Vendor Showcase. Mike and I […]




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