0 Shares VRS112 – The Step by Step Foolproof Process to Delight Your Guests When I talk to an owner about delighting guests and what that means to them, they will invariably talk about the first impression their guests have of their property, the guest gift they leave, and the amenities they provide. But there is so much more to creating happiness than the origami towel in the shape […]
0 Shares VRS105 – Is Your Vacation Rental Really Family Friendly? From the early days of vacation rentals, families have found them to be a great alternative to hotels, and all the listing sites tout families as being a prime group to target. So, why do so many owners fall short of expectations and fail to provide many of the essentials to modern day parents? Probably […]
0 Shares VRS098 – Choosing the Right Vacation Rental Reservation System with Seb Grosjean One of my favourite parts of interviewing vacation rental professionals is that they are from around the world. And today’s guest called in from Greece so that’s another country to add to my geographical portfolio! Seb Grosjean could be called a hybrid developer because he’s a mix of software engineer, property manager and vacation rental […]
0 Shares VRS094 – Vacation Rental Pros With Steve Milo This week’s guest tells the story of how he went from a handful of properties under management to 950 over a period of 10 years. At one point he was managing 125 single-handedly. Like many people, Steve Milo started in the business with just his own vacation rental property in Florida. At that time the […]
0 Shares VRS091 – Eric Mason From Vacation Rental Professionals Group Today’s guest is a vacation rental industry professional in the widest sense. Having honed his skills with some of the biggest names in the business, Eric Mason brings all his multi-faceted skills to the industry and is impacting it in many ways, from advising dynamic start-ups to moderating the largest LinkedIn group in the vacation […]
0 Shares VRS090 – How to make your international guests feel at home We’ve had friends staying from UK for the past two weeks, and been in long discussion about the differences between the UK and Canada, from driving on the other side of the road, to their expectations of shopping and eating out. I remember my first trip to the US and being completely thrown by four-way […]
0 Shares VRS089 – Keeping on the Right Side of Your Vacation Rental Neighbours In this episode Mike and I sit down and chat about two issues that affect every vacation rental owner – neighbour relations and general safety, and discuss the importance of emergency planning. I brought up the topic of keeping on side with the neighbours because I’m personally affected by super-noisy rental guests next door this […]
0 Shares VRS086 – 10 Ways to Create a Great First Impression Each week as the summer goes on, our rental agency deals with myriad issues. Most of them are minor – items left behind, appliances needing repair, requests for early check-in and late check-out etc. Occasionally, a bigger problem arises like this past week, where an administrative error on our part had a family arriving at […]
0 Shares VRS082 – Successful Owner Series With Donna Martinez of Sea Ranch, California I am a member of Matt Landau’s “Inner Circle” which is a great forum for owners to share resources, experiences and to learn from each other. That’s where I first came across Donna Martinez. Donna has been renting her property in Sea Ranch, California since 2013 – a short time to turn this beautiful home […]
0 Shares VRS081 – How Millennials Book Vacation Rentals with Matt Landau In a week where we have dealt with hundreds of requests from groups of people in their 20’s and early 30’s, looking to book larger properties from our inventory, it was timely to read Matt Landau’s latest post on the Vacation Rental Marketing blog. He has recently returned from a trip he took with 3 […]
